Generel Terms and Conditions

Pick-ups or deliveries are handled solely according to the below stated terms and conditions. These terms and conditions shall be deemed to be accepted at the time of the order placement. Any special agreements have to be in writing. 





All stated prices are final prices in Swiss Francs (CHF) and are including value-added tax (VAT) of 8%. At the time of the order placement the stated prices apply.


Conclusion of Contract


All offers and quotes by Graf et Graf are non-binding. This also applies for received brochures, catalogues and other similar documents. Any contracts will be valid with effect from the receipt of the order confirmation or signing of the contract. Should an order be cancelled within 24 hours after the receipt of the order confirmation and invoice, cancellation fees of CHF 250.- will apply. Should the order value be higher than CHF 1’500.- the cancellation fees are CHF 350.-. Order cancellations have to be in writing and sent via registered mail. 




Upon conclusion of the contract an advance payment of 50% of the value of the ordered goods must be made in cash. You also have the option to make a bank transfer to our account: 

Raiffeisen Bank Zug - IBAN CH74 8145 4000 0068 4192 9

The remainder is due upon delivery of the goods and to be settled in cash or via bank transfer. According to the usual practice of the trading business, the goods remain property of Graf et Graf up until full payment. 


Pick-up, Delivery, Postal Charges


Generally the delivery conditions “EX WORK” apply, thus pick-up of the ordered goods at order location. Upon request and an additional fee, the ordered goods can also be delivered. 


Return Policy


Generally the goods cannot be returned. Redemption of the goods is not cost-effective, as the goods are mostly single pieces and are therefore offered at favorable prices. Nevertheless, should a complaint occur, it will have to be put forward within 3 days of the receipt of the goods and must be in writing (detailed description of the complaint incl. pictures). Further claims will not be accepted. 




All products periodically undergo quality controls and inspections. Therefore you are guaranteed to only receive top quality goods.


Terms of Delivery


Generally goods in stock can be delivered within 5-10 days. For any other goods the terms of delivery will be upon consultation. Should any delivery problems occur, you will be informed immediately.


Place of Jurisdiction


For the contractual agreement the Swiss law applies.  Place of jurisdiction is Zug.



Status 01.10.2015


Thank you very much for your trust. 


Your Graf et Graf Team